Fans, Facebook, and You.

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Once upon a time, a fan was simply a way to catch a cool breeze. You held it in one hand and fluttered it up and down by your face. Paper, bamboo, plastic, a fashion accessory. 


Spectator sports brought about a whole different kind of fan; loud at times, loyal, swelling with pride and perhaps swigging a brew.


And then there are those “fans” in Social Media, namely Facebook. Remember “fanning” a page? Despite the changeover of terminology, we’re stilling referring to them as our fans (at least I am). “Likers” just sounds too awkward.


Who ARE these people who have indeed “fanned”, oops, “liked” your page? They include: 
Your friends (admit it; you may have strong armed a few however they generally have an interest for your page else they wouldn’t be there in the first place)

• Your friend’s friends (since they may see activity for your page)
• People who searched on Facebook and happened to find you 
• Tweeps or users of other social networks (if you are promoting your page on Twitter or elsewhere)
• Enthusiasts (who will share and promote you if they really dig you.)
• Friends of enthusiasts who are enthusiasts (who found your page via their friends)
• Spammers (they’ll post spam soon after liking your page so they’re not there for long unless you've been ignoring the upkeep of your page)
• Fans who are “Talking About This”: They consist of new fans “liking” the page, clicking like on a post, commenting on, tagging, mentioning or sharing a page, checking in (if you have a location) and those who are coming to an event (if your page offers events). These are important fans!

Note that a fan can fall into more than one of these categories.


Where do YOUR new fans come from? Are they mostly your friends? If so, concentrate on growing that fan base since your friends may not be typical enthusiasts of your product or service, thus skewing the demographic information that Facebook provides. Not a breeze to do but they may catch wind of you via a Facebook ad or via your blog if you have one.


And why did Facebook make the change in the first place? They state: To improve your experience and promote consistency across the site, we've changed the language for Pages from "Fan" to "Like." We believe this change offers you a more light-weight and standard way to connect with people, things and topics in which you are interested.


Hello Facebook, this rationale is rather broad in scope. Would have been nice to have asked US first. Or are you planning to use a 1 to 10 scale at some point (see my thoughts on that issue here). 


It’s been over a year and half since the change, Are you stilling calling them “fans”?
Donovan “caught the wind” early on his career. Click here to enjoy his folky sounds.


This blog is part of the Blogging A to Z Challenge. Here's E, D and C.

Data, Social Media, and You.

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How do YOU pronounce it? Day-ta or Dat-a?

What actually IS it? Encarta defines it as information, often in the form of facts or figures obtained from experiments or surveys, used as a basis for making calculations or drawing conclusions.

Surveys? Experiments? How does this apply to social media? And, you thought I was going to talk about ROI, didn’t you?

Ah, questionnaires. Good old fashioned quantitative market research; an excellent way to get some insight from your fans, followers or circlers. And plenty of free sources to use. But beware of bias and improper wording; I’ve seen lots of poorly written surveys in my time!
Find a market research professional, tell them what it is you’d like to learn from your clients, and let them do the rest. Great data starts from the best preparation, from defining the issue, including determining the possible actions that will be taken as a result of the findings, creating the questionnaire, testing, fielding, processing, analyzing and reporting.

What do you want to learn from your fans on Facebook for example? Some ideas include:

• Demographics, beyond the location, age group and gender that Facebook provides to page owners
• Gather ideas on what they’d like to see on your page
• Test out a new product concept
• Their opinions on a particular subject; perhaps something that you’d like to blog about at a later date
• Greater detail on their interests (psychographics in market research speak)
• How they feel about some of your current products and likelihood to buy
• What charity they’d like to see you make a donation to

And the other half of that definition, experiment?  How about trying something new with your posts? For example, my other endeavor, Groovy Reflections, offers products, namely hand tie-dyed t-shirts sporting the brand logo. Personally, I don’t enjoy getting in people’s faces touting these offerings.

So, instead, I’ll post something that’s more on the “softer side”, such as giving away a shirt instead (have been doing this every 500 new fans).  Discussion about the free shirt will be lively and some of the more curious folks may inquire more about the products while others will explore quietly on the website. It's both engaging and creating awareness.

Not exactly a focus group facility!

It’s not as good as having a focus group, but you’ll get some qualitative feedback. DO remember that this is a very informal way to gather information and it’s not representative of the population at large that has an interest in your brand or business.

Focus Groups, either in person or on-line would provide some concrete data on the respondents as well as their individual responses in conversation based on a well-planned out guide contain the question you’d like to have the respondents discuss.

Data is powerful if gathered wisely! Do learn from it to make your social media efforts even more successful!

For more data (ha!) on data, say hello on my Facebook or Google+ pages or tweet me.

This is "D" of the Blogging A to Z Challenge. Don't forget your A, B, C's!

‘Cause You’ve Got…Seasonality!

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Does anybody really know what time it is…does anybody really care?

Hope you do because we’re since most of us in the U.S. lost an hour from Saturday Night into Sunday. Wish I could be telling you that we are gaining an hour! On a brighter note, spring is coming (it’s in full force already where I am) and the days have been getting longer.

And they get even “longer” once we “spring forward”…so what will you do with all that extra daylight? Will you spend it at the computer, or will you be outside?

Have you thought about the popularity of your blog or the number of hits you’ll get on your Facebook or Google+ page during the warmer months?

• Are your fans or readers away from the computer when it’s warm out? If you’re blogging about hiking, canoeing, riding a bike, etc. chances are you’re not going to be seeing much of them if they can sneak in an hour after work doing something they truly love.

• Do your fans or readers have kids? They may be off to an outdoor adventure on the weekend, or rushing off to baseball practice after school. 

• Are your fans or readers sun worshipers? If they’re emerging from the blues of winter, being outdoors makes them feel good and that’s where they’ll be often.

• The time to start planting is soon here. People can get started when there’s more daylight to allow that.

Of course, these examples offer up a bigger can of worms. Questions to think about:

• Demographics. Who are they in regards to their age, income, and gender, where they live, occupation, etc.? How does that affect their behavior during the various seasons?

• Psychographics. How active are they and what do they do with their leisure time? Yeah, “leisure time” is pretty much non-existent, right? Surf the internet, surf the waves, indoor sports, outdoor sports, crafts, reading, cooking, going to movies; you get the idea. If their activities rely on the weather to any extent, you may see engagement levels go up and down, depending. 

Paying attention to the patterns in regards to blog hits and comments or activity on your page can help your business in the long run. Knowing when people are around (or aren't) allows you to plan more efficient strategies.

If there’s a reduced audience because of seasonality, there are options.

• Consider scaling back your posts for a short time; if you post 10 times a day, post 6 or 7 times instead and save some of that valuable material for when your audience is fuller (as long as it isn’t timely material).This holds true especially for Facebook if the number of fans “talking about this” has gone down. 

• Experiment with those who you haven’t been able to engage. Find some new ideas to post and coax those people out of the wood work! 

• Ask more questions to your fans and see what they are looking for from you.

• Make seasonality part of your page. Welcome the seasons (including weather related and sports), springing forward/falling back and holidays and weave them into your page. 

Not all of these thoughts will apply to your product or service. But I think I just saw you nodding your head up and down, so something clicked!

In closing, enjoy this tune by Carole King. Click here.