tag:blogger.com,1999:blog-1025859277798556025.post7731820840604073251..comments2024-03-24T07:32:44.485-07:00Comments on modlandUSA: Lost: Customer Satisfaction. How? Over 50 Cents.Gerry Wendelhttp://www.blogger.com/profile/03536057586735422743noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-1025859277798556025.post-85480867580803131002012-09-06T14:31:41.514-07:002012-09-06T14:31:41.514-07:00Customer Satisfaction IS a broad subject but every...Customer Satisfaction IS a broad subject but everything that is actionable regarding this topic is easy to understand: Do what you have to do to have a happy customer. The problem is that too much red tape gets in the way.Gerry Wendelhttps://www.blogger.com/profile/03536057586735422743noreply@blogger.comtag:blogger.com,1999:blog-1025859277798556025.post-86762131415920556332012-09-06T14:30:06.176-07:002012-09-06T14:30:06.176-07:00Someone took my tweet about this blog and tweeted ...Someone took my tweet about this blog and tweeted it to PetSmart. That was 2 days ago. I'm still waiting...Gerry Wendelhttps://www.blogger.com/profile/03536057586735422743noreply@blogger.comtag:blogger.com,1999:blog-1025859277798556025.post-1689499573212585782012-09-05T23:12:38.397-07:002012-09-05T23:12:38.397-07:00You really make it seem so easy with your presenta...You really make it seem so easy with your presentation but I find this topic to be really something which I think I would never understand. It seems too complicated and very broad for me. I am looking forward for your next post. I will try to get the hang of it!<br />Dog Fencinghttp://www.thedogline.com.au/electric-dog-fencesnoreply@blogger.comtag:blogger.com,1999:blog-1025859277798556025.post-30109963033733441382012-09-04T22:11:00.036-07:002012-09-04T22:11:00.036-07:00Every time I tweet about lousy service I get resul...Every time I tweet about lousy service I get results. Just sayin!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1025859277798556025.post-45536915337424720052012-09-04T21:43:46.235-07:002012-09-04T21:43:46.235-07:00So sorry you got fired but rest assured that you h...So sorry you got fired but rest assured that you have values that include caring for people that go far beyond any official "rules".<br /><br />For the record, an employee at a local Bed Bath Beyond TOLD me that they will accept their own expired coupons. I have boatloads of them and happily use them each time I shop there. NICE policy!Gerry Wendelhttps://www.blogger.com/profile/03536057586735422743noreply@blogger.comtag:blogger.com,1999:blog-1025859277798556025.post-66117051956889460152012-09-04T21:41:54.097-07:002012-09-04T21:41:54.097-07:00You're right Sue. It's not about 50 cents ...You're right Sue. It's not about 50 cents per se...it's about taking care of the customer NO MATTER WHAT!Gerry Wendelhttps://www.blogger.com/profile/03536057586735422743noreply@blogger.comtag:blogger.com,1999:blog-1025859277798556025.post-28952004084781911922012-09-04T14:58:49.375-07:002012-09-04T14:58:49.375-07:00SO with ya on this one Gerry!SO with ya on this one Gerry!Shannon Grissomhttps://www.blogger.com/profile/11857888383546756936noreply@blogger.comtag:blogger.com,1999:blog-1025859277798556025.post-43457013991875028522012-09-04T11:39:25.932-07:002012-09-04T11:39:25.932-07:00I got fired from Blockbuster Video in 1997 because...I got fired from Blockbuster Video in 1997 because I accepted a customer's expired coupon. True story! I was making $5 an hour (they rationalized not paying the employees the full $5.15 an hour then-minimum wage by noting that Blockbuster gave each employee 3 free video rentals a week). I worked there because it was close to my house, & my son was 4. When my husband got home from work, I left for Blockbuster. I worked from 6 PM to close (sometimes leaving the store at 2 AM), 6 days a week (sometimes 7). When my supervisor, Jacinta, saw the expired coupon in the drawer when we were closing, she said, "I should fire you for this. You know it's Blockbuster's strict rule that we don't accept expired coupons, no matter what." I said, "If Blockbuster would fire me over a dollar, I don't want to work here anyway." Jacinta said, "You're fired." I won't give one penny to Blockbuster ever again in my life. Customer service is the most important facet of a competitive business economy, especially in the internet age.gypsy18https://www.blogger.com/profile/06722663190571780687noreply@blogger.comtag:blogger.com,1999:blog-1025859277798556025.post-33880398024161248732012-09-04T10:41:10.958-07:002012-09-04T10:41:10.958-07:00Thanks for sharing and I know there are a LOT of u...Thanks for sharing and I know there are a LOT of us out there who can boycott or in some way point out to Petsmart that just plain customer service makes just plain sense! Pet owners unite! This isn't about .50 cents and we all know it. It's about the bottom line in business and the bottom line with Petsmart is that they blew it!Suehttps://www.blogger.com/profile/01855687848594542629noreply@blogger.com